Delivery: If you have not received your shipment within our guarantee delivery time, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Return & Refund: Please submit a return request for a pre-paid return label, use the return label provided to you to send the item back. You'll need to return the item within 30 days. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account, generally 3 to 10 business days.